1Site visits booked
1Open tickets
CalSincAvailability source
5Tool calls
0Tool failures
1017 msAvg tool latency
Site visits booked by the agent · source: CalSinc https://luxvolt.calsinc.app · luxvolt/reuniao (#10, 30 min)
| When | Name | Phone | Address | Service | Notes | Calendar |
|---|---|---|---|---|---|---|
| Tue 15 Sept, 09:30 | Lucas S. | +2198 ••••• 8627 | Rio de Janeiro | charger | Apartment building in Botafogo, Rio de Janeiro. Volvo car. No circuit in garage yet. Lucas is on the board. Wants installation this month. | sCjtanFV… |
Tickets
| Urgency | Category | Phone | Notes | Opened |
|---|---|---|---|---|
| normal | callback | +2198 ••••• 8627 | Lucas S. requested a callback to discuss pricing for EV charger installation at (address hidden). | Mon 14 Sept, 20:16 |
Post-call analysis
| Call | From | Summary | Extracted |
|---|---|---|---|
| call_7339f6d… | ••••• | The call was initiated by the user greeting the agent in Portuguese, but the conversation ended shortly after without further interaction or task completion. The agent identified the caller as new and asked about their interest in solar energy or electric car chargers. | {"intent":"new_enquiry","service":"none","property_type":"unknown","site_visit_booked":false,"urgency":"none","open_question":"","lead_quality":"cold","language_used":"pt"} |
| call_6f25a57… | ••••• | The user, Lucas S., called to arrange the installation of a car charger for an apartment building in Botafogo, Rio de Janeiro. A site visit was successfully booked for Tuesday at 9:30 AM, and a callback ticket was created for a specialist to discuss pricing. The call ended with confirmation of the appointment and callback. | {"intent":"new_enquiry","service":"charger","property_type":"condominium","site_visit_booked":true,"urgency":"normal","open_question":"","lead_quality":"hot","language_used":"en"} |
Tool journal — append only
| Tool | Result | Latency | Call | At |
|---|---|---|---|---|
| lookup_customer | ok | 2 ms | call_7339f6d | Mon 14 Sept, 21:15 |
| create_ticket | ok | 55 ms | call_6f25a57 | Mon 14 Sept, 20:16 |
| book_site_visit | ok | 4394 ms | call_6f25a57 | Mon 14 Sept, 20:16 |
| check_availability | ok | 633 ms | call_6f25a57 | Mon 14 Sept, 20:14 |
| lookup_customer | ok | 1 ms | call_6f25a57 | Mon 14 Sept, 20:14 |
Every tool call is written to the journal before the agent hears a reply — success or failure. Nothing the agent says on a call is unverifiable after the fact.